How do I check my order?
New orders will ship on a first come, first served basis. Once your order has been received, you will be sent a confirmation email. When it ships, we will send you an email with a link with your tracking number. You can check the status of your package when it is in transit. A final email for your order will be sent upon delivery.
Online: If you made a purchase online and created an account at checkout, you can check your order status in your account. Click here to login.
Telephone: You may also check your order by contacting our customer service team at 866.229.0927 available 24/7.
How long will my order take to ship?
Shipment to Alaska, Hawaii & APOs usually take an additional 3-4 weeks to arrive via USPS.
For Canadian orders expect delivery to your home in about 3-4 weeks via USPS.
On occasion, there may be shipping delay due to an abnormal spike in sales, epidemics/pandemics, national emergencies, natural disaster, holidays (New Year's Eve/New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Christmas Day), and weather emergencies including hurricanes, blizzards, or airport/delivery service shutdowns.
What shipping Methods do you use?
Note that for shipping we primarily use UPS for delivery, and they will only make shipments to a valid street address, not to a P.O. Box. The fact is most of our shipments are too large to fit inside P.O. boxes. A package that is addressed to a P.O. Box may be delayed, will not be covered by any My Patriot Supply or UPS Service or Delivery Guarantee, and may require an address correction charge. We reserve the right to ship large or heavy packages to your physical address.
Where do you ship orders?
We ship to the United States, Canada and APOs. We do not ship to other countries internationally at this time.
How much does shipping cost?
We provide FREE SHIPPING on orders over $99 to the 48 contiguous United States. Orders under $99 are charged a flat shipping rate of $9.95.
For Alaska, Hawaii, APOs and Canadian orders, we do not offer free shipping and rates vary based on the weight of the package. Shipping will be calculated at checkout.
What is your return policy?
We extend a 30 day, no-questions-asked return policy on unopened, unused products. Upon receipt of the returned items in their original packaging and condition at the purchaser's expense, MPS will credit your original method of payment for the products purchased, less delivery charges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or refund.
If you have a question about an item you have purchased or wish to make a return, please call us at 866-229-0927 available 24/7/365. Or Email Us and we will be happy to assist you.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Our address for authorized returns is:
1175 South Meridian Park Road, Suite A, Salt Lake City, UT 84104
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
How do I contact Customer Service?
You can reach customer service by email at: [email protected]
Who pays for shipping on returned items?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Do you issue refunds?
Outside of the 30-day return policy, we only replace items if they are defective or damaged. If you have questions concerning refunds, call us at 866-229-0927 available 24/7/365 or email us anytime at [email protected].
