Shipping & Returns
Disasters Don't Wait, Neither Should You
We are experiencing a delay in shipping due to a continued, extremely high order volume. CLICK HERE for details.
We do not ship or deliver on Sundays at this time.
On occasion, there may be shipping delay due to an abnormal spike in sales, epidemics/pandemics, national emergencies, natural disaster, holidays (New Year's Eve/New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Christmas Day), and weather emergencies including hurricanes, blizzards, or airport/delivery service shutdowns.
We also provide FREE SHIPPING on orders over $99 to the 48 contiguous United States. Orders under $99 are charged a flat shipping rate of $7.95.
For Alaska, Hawaii, Puerto Rico & APOs, we do not offer free shipping and rates vary based on the weight of the package. Expect delivery to your home in about 3-4 weeks via USPS.
My Patriot Supply ships to Canada based on the weight of the package and custom rates using USPS. Expect delivery to your home in Canada in about 2-3 weeks. We do not ship to other countries internationally at this time.
Once your order has been received, we'll send you a confirmation email. Once our order has shipped, we'll send you an email with a link to track your order. You can check the status of your package once it's in transit. A final email for your order will be sent upon delivery.
Note that for shipping we primarily use UPS for delivery and they will only make shipments to a valid street address, not to a P.O. Box. The fact is, most of of our shipments are too large to fit inside P.O. boxes. A package that is addressed to a P.O. Box may be delayed, will not be covered by any My Patriot Supply or UPS Service or Delivery Guarantee, and may require an address correction charge. We reserve the right to ship large or heavy packages to your physical address.
We extend a 30 day, no-questions-asked return policy on unopened, unused products. Upon receipt of the returned items in their original packaging and condition at the purchaser's expense, MPS will credit your original method of payment for the products purchased, less delivery charges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit or refund.
If you have a question about an item you have purchased or wish to make a return, please call us at 866-229-0927 Monday-Friday 11AM-8PM EST and Saturday 11AM-3PM EST. Or Email Us and we will be happy to assist you.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Our address for authorized returns is:
4325 W Commercial Way, Suite D, Salt Lake City, UT 84104
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. Call us at 866.229.0927 for details.
Our Price Guarantee:
If we lower our online product price within 30 days of purchase, we will match our lower price, upon request, with an online store credit. One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. MPS price matching does not cover third-party websites, retail stores, or other locations where the identical item may be sold.
Our 25-Year Product Quality Assurance Guarantee:
My Patriot Supply backs all of the emergency food products it sells with a Product Quality Assurance Guarantee. We guarantee that your emergency food supplies will be free of manufacturing defects, both in the packaging and the food itself, for up to 25 years. Our goal is ensure you have an experience that exceeds expectations from start to finish!
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be recited on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R010417611.